Shipping policy

We offer free shipping on orders over $100 within the USA. Shipping rates are calculated by the shipping provider based on package weight and zip code. We do not require signatures upon receipt. We are not responsible for lost/stolen packages or any packages that have been marked as delivered by the carrier.

We will always email you an order confirmation with tracking information. Buyer is responsible for providing the correct shipping address. If a package gets returned to us due to an incorrect address the buyer must pay a new shipping fee in order for the order to be sent out a second time.

Most orders are processed within 1-3 business days. Orders placed after 10:00am PST on Fridays and over the weekend will be processed 1-3 business days from the following Monday. We do not ship on Sundays or holidays.

For questions about your order, email us at Myhairsbff@gmail.com with your inquiry. We will respond to you as soon as we are able M-F 8am-6pm EST.

We are not responsible for any returns that are lost or stolen while in transit so please be sure to send your item using a method that provides a tracking number. The original shipping costs are not refundable.

Thank you for Shopping with Kei